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Our TSS Courses

TSS Skills for Managers and Supervisors

Fourteen basic skills for Managers and Supervisors. These simple course presentations will help provide a baseline for new or previously untrained managers and supervisors or remedial for current employees. This affordable course can also be offered to dispatchers and wash crew leads to help facilitate consistent and appropriate employee interactions to help stem turnover rates with your human resources.

Module 1 Internal Customer Service
Unit 1 TSS Presents: Unconscious Biases | Juliette Powell TEDx Talk
Unit 2 TSS Presents: Unconscious Biases | Juliette Powell TEDx Talk | QUIZ
Unit 3 TSS Presents: Empathy and Trust | Frances Frei TED Talk
Unit 4 TSS Presents: Empathy and Trust | Frances Frei TED Talk | QUIZ
Module 2 TSS Skills for Managers and Supervisors
Unit 1 Observing Performance
Unit 2 Observing Performance QUIZ
Unit 3 Documenting Performance
Unit 4 Documenting Performance QUIZ
Unit 5 Mastering Constructive Confrontation
Unit 6 Mastering Constructive Confrontation QUIZ
Unit 7 Evaluating Performance
Unit 8 Evaluating Performance QUIZ
Unit 9 Defusing Conflict
Unit 10 Defusing Conflict QUIZ
Unit 11 Giving Feedback
Unit 12 Giving Feedback QUIZ
Unit 13 The Art of Giving Feedback
Unit 14 Delegating Work and Following Up
Unit 15 Delegating Work and Following Up QUIZ
Unit 16 Dispensing Discipline
Unit 17 Dispensing Discipline QUIZ
Unit 18 Non-disciplinary Corrective Memo Outline
Unit 19 Inspiring and Praising Employees to Build Morale
Unit 20 Inspiring and Praising Employees to Build Morale QUIZ
Unit 21 Boosting employee Morale with No Budget!
Unit 22 Motivating Teams
Unit 23 Motivating Teams QUIZ
Unit 24 Coaching Your Employees for SUCCESS
Unit 25 Communicating Effectively with Upper Management
Unit 26 Communicating Effectively with Upper Management QUIZ
Unit 27 Investigating Complaints and Incidents Properly
Unit 28 Investigating Complaints and Incidents Properly QUIZ
Unit 29 Drug or Alcohol Abuse
Unit 30 Drug or Alcohol Abuse QUIZ
Unit 31 Acting to Prevent Violence
Unit 32 Acting to Prevent Violence QUIZ
Module 3 Safety Solutions: Crisis Management and Emergency Planning
Unit 1 TSS Presents: Crisis Management and Emergency Planning
Unit 2 TSS Presents: Crisis Management and Emergency Planning | QUIZ