TSS Skills for Managers and Supervisors
Fourteen basic skills for Managers and Supervisors. These simple course presentations will help provide a baseline for new or previously untrained managers and supervisors or remedial for current employees. This affordable course can also be offered to dispatchers and wash crew leads to help facilitate consistent and appropriate employee interactions to help stem turnover rates with your human resources.
| Module 1 | Internal Customer Service |
| Unit 1 | TSS Presents: Unconscious Biases | Juliette Powell TEDx Talk |
| Unit 2 | TSS Presents: Unconscious Biases | Juliette Powell TEDx Talk | QUIZ |
| Unit 3 | TSS Presents: Empathy and Trust | Frances Frei TED Talk |
| Unit 4 | TSS Presents: Empathy and Trust | Frances Frei TED Talk | QUIZ |
| Module 2 | TSS Skills for Managers and Supervisors |
| Unit 1 | Observing Performance |
| Unit 2 | Observing Performance QUIZ |
| Unit 3 | Documenting Performance |
| Unit 4 | Documenting Performance QUIZ |
| Unit 5 | Mastering Constructive Confrontation |
| Unit 6 | Mastering Constructive Confrontation QUIZ |
| Unit 7 | Evaluating Performance |
| Unit 8 | Evaluating Performance QUIZ |
| Unit 9 | Defusing Conflict |
| Unit 10 | Defusing Conflict QUIZ |
| Unit 11 | Giving Feedback |
| Unit 12 | Giving Feedback QUIZ |
| Unit 13 | The Art of Giving Feedback |
| Unit 14 | Delegating Work and Following Up |
| Unit 15 | Delegating Work and Following Up QUIZ |
| Unit 16 | Dispensing Discipline |
| Unit 17 | Dispensing Discipline QUIZ |
| Unit 18 | Non-disciplinary Corrective Memo Outline |
| Unit 19 | Inspiring and Praising Employees to Build Morale |
| Unit 20 | Inspiring and Praising Employees to Build Morale QUIZ |
| Unit 21 | Boosting employee Morale with No Budget! |
| Unit 22 | Motivating Teams |
| Unit 23 | Motivating Teams QUIZ |
| Unit 24 | Coaching Your Employees for SUCCESS |
| Unit 25 | Communicating Effectively with Upper Management |
| Unit 26 | Communicating Effectively with Upper Management QUIZ |
| Unit 27 | Investigating Complaints and Incidents Properly |
| Unit 28 | Investigating Complaints and Incidents Properly QUIZ |
| Unit 29 | Drug or Alcohol Abuse |
| Unit 30 | Drug or Alcohol Abuse QUIZ |
| Unit 31 | Acting to Prevent Violence |
| Unit 32 | Acting to Prevent Violence QUIZ |
| Module 3 | Safety Solutions: Crisis Management and Emergency Planning |
| Unit 1 | TSS Presents: Crisis Management and Emergency Planning |
| Unit 2 | TSS Presents: Crisis Management and Emergency Planning | QUIZ |
